Return / Exchange Policy
Paul Radio Stores
At Paul Radio Stores, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with returns or exchanges. This policy explains the terms and conditions for returning or exchanging products purchased through our website www.stores.paulradio.co.in.
1. Eligibility for Return / Exchange
You may be eligible for a return or exchange under the following conditions:
- The product was delivered in a damaged, defective, or incorrect state.
- The product is unused, undamaged, and in its original packaging with all accessories, manuals, and tags intact.
- The return request is initiated within 7 days of receiving the product.
Products that are not eligible for return or exchange include:
- Items marked as “Non-Returnable” on the product page.
- Products damaged due to mishandling, improper use, or unauthorized repairs.
- Custom-made or personalized items.
2. How to Request a Return / Exchange
To initiate a return or exchange:
- Contact Us: Notify us within 7 days of delivery by emailing paulradio2017@gmail.com or calling +91 9748269340.
- Provide Details: Share your order number, product details, and the reason for return or exchange. Include photos or videos of the product if it is damaged or defective.
- Await Approval: Once your request is approved, we will provide instructions for returning the product.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged, defective, or incorrect product).
- Please ensure the product is securely packaged to prevent damage during transit.
- Retain the shipping receipt and tracking details for reference.
4. Inspection and Approval
- Returned products will be inspected upon receipt.
- If the product meets our return criteria, we will process your exchange or refund.
- If the product fails to meet our criteria, it will be returned to you at your expense.
5. Refund Policy
- Refunds will be processed to the original payment method within 7-10 business days of return approval.
- For cash-on-delivery (COD) orders, refunds will be issued via bank transfer or store credit.
- Shipping charges are non-refundable unless the return is due to our error.
6. Exchange Policy
- Exchanges are subject to product availability.
- If the replacement product is unavailable, you may choose to receive a refund or select an alternative product of equal value.
7. Important Notes
- Products must be returned in their original condition to qualify for a refund or exchange.
- Paul Radio Stores reserves the right to deny returns or exchanges that do not meet the policy criteria.
8. Contact Us
For any questions or concerns about our Return / Exchange Policy, please contact us:
Paul Radio Stores
Address: 4/1, Madan Street, Opp. LIC Building, Kolkata-700072
Mobile: +91 9748269340
Email: paulradio2017@gmail.com
Thank you for shopping with Paul Radio Stores. Your satisfaction is our commitment.
